Frequently Asked Questions
Are your pieces of jewelry handmade?
Our pieces of jewelry are handcrafted by our manufacturer and personally selected by us. For jewelry with pearls, we use genuine freshwater pearls. As these are natural materials, the shape and size may vary slightly from piece to piece. These minor differences are not defects but make each piece unique.
How can I track my order?
As soon as your order has been shipped, you will receive an email with your DHL tracking number. You can use this to check the delivery status online at any time.
How long does shipping take?
Delivery time is generally 2–3 business days. You can find more details on our shipping page.
Can I return or exchange my order?
Yes, you have a statutory right of withdrawal of 14 days from receipt of the goods. You can find all details on our exchanges and returns page.
Which payment methods do you accept?
All available payment methods will be securely displayed during checkout.
How do I properly care for my jewelry?
You can find tips on how to properly care for your pieces of jewelry on our GUSH Care page.
Have we not answered any other questions?
No problem — feel free to contact us by email at any time, and we will be happy to help you quickly.